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Blair and Jen Koss of iKoss leaning against wall welcoming you to site.

A retail and hospitality consulting services firm.

We help operationalize great ideas.

We’re sharing our knowledge to all retailers. See our resources page for free information on operating during the Covid-19 pandemic.

The iKoss approach is simple: Initiate honest and open communication, treat clients as partners, implement best proven processes and technologies, and roll-up our sleeves to get the job done.

Services

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Story Telling Marketing

More than just great products. Engaging customers with compelling stories about the brand and the products product results for omni-channel distribution approaches. We work with you to understand your brand, business approach, supply chain and marketing strategy. We work with you on the most compelling aspects of your brand and product lines to create comprehensive stories and narratives. We help you operationalize them into your sales channels and marketing plans.

Hand drawing a process flow chart.

Retail Business Process & Organization Change

We break down technologies, processes, and organizational structures to see where improvements can be made. Then we design and implement simple, effective solutions for gaps and future requirements. Throughout the entire journey, we evaluate the size, scope, and impact initiative changes will have on the business and its people.

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Implementation

We help clients implement information systems that work efficiently with their business processes and organization. We roll up our sleeves and get the work done.

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